Students and Families

These topics apply to students and families using myON.

Logging In

• How to log in to myON / who to contact for user name / password issues (scroll down to Option #4: Logging in via Clever.com)
• Attempting to log in - get "License is Expired" message
• School name does not appear on drop-down list

Getting Started

• Get started with myON
• How students change their avatar
• How to change the language in myON
• How to join groups (Students)

Using myON at Home

• Using myON at home

Family Engagement

• What Every Parent Should Know About Reading - English
• What Every Parent Should Know About Reading - Spanish/Español
• Parent and Family Guide to Reading - English
• Parent and Family Guide to Reading - Spanish/Español

Book Reader and Settings

Issues with the book reader/player, its settings, options, and usage

• Book reader and literacy tools
• Audio options
• Where do students see book reviews?
• Understanding student data handling
• myON navigation options
• How to use the dictionary
• How students use their journal
• Viewing your activity

Quizzes

End of book quizzes

• How book quizzes work in myON
• Students are unable to take end of book quiz
• Accelerated Reader quizzes in myON 

Progress

• Student dashboard and goals
• Student profile report (student access)

System Requirements

• Mobile devices and apps
• Internet connection

Library

All about the books and other content in the myON library

• Determining the reading level of a book
• Using filters when searching
• myList and book bundles
• What are high/low books?
• ERROR: Manifest could not be accessed
• How do you change what language to read books in?

myON App

Issues and usage pertaining to all the myON mobile apps for mobile devices

• How do I read books offline with the myON app?
• Books will not fully load on app
• Problems linking account to myON Chrome app
• How can I download books onto the app?
• How does the myON mobile app work?

Projects

• How to complete projects (Students)
• How to view your portfolio

Contacting myON

• How to provide comments/suggestions regarding myON
• How to contact myON support

Usage Data

Understanding aspects of usage data such as "Books Opened" and "Books Read," and the different ways for seeing that information

• Student's data not updating (after reading on a tablet)
• Books opened and books read do not match on student dashboard

Browsers and Troubleshooting

• What causes a black screen when students open books?

Book Collections

What are book collections, and what books should I see in the library?

• Understanding myON book selection